Because every star counts.

  • Every guest experience deserves to be heard.
  • With E-Reputation Solutions, your satisfied customers become powerful online reviews that boost trust, rankings, and direct bookings.
  • Fully automated, multilingual, and 100% GDPR-compliant — because every star matters.
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About Us – E-Reputation Solutions

E-Reputation Solutions empowers brands to manage, monitor, and improve their online reputation.
We turn real customer feedback into measurable growth and stronger digital credibility.

E-Reputation Solutions is a boutique digital agency specialized in online reputation and guest feedback management for hotels.
Founded by Evangelos Gianniodis, our team operates between Nice and Athens, combining Mediterranean warmth with high-end digital expertise.

We believe that reputation is more than a score — it’s the reflection of every guest experience, every smile, and every detail that defines your brand.
Our mission is to help hotels and local businesses strengthen their digital presence, improve their online ratings, and ultimately support local communities and tourism.

We provide multilingual, human-centered review management with measurable results.
Every automation, every message, and every reply is designed to feel personal and aligned with your hotel’s tone, culture, and guest expectations.

Our approach is simple:
Technology that amplifies hospitality — not replaces it.

Authentic Reviews from Google & booking

We automatically collect your guests’ experiences from Google and other platforms — with zero effort from you.

Fully Automated:

Guest reviews are gathered in real time.

Leverage Every Positive Experience:

Boost visibility and trust, turning reviews into direct bookings.

Multilingual & GDPR Compliant: 


Every comment is handled according to data privacy regulations.

Why E-Reputation Solutions?

Transform guest feedback into trust, visibility, and more direct bookings.

Guest Behavior

92% of guests read reviews before booking.

Silent Satisfaction

Only 5% of happy guests leave a review spontaneously.

Power of +0.3★

A +0.3★ rating boost leads to 15–30% more bookings.

The 4.5★ Threshold

Hotels rated 4.5★+ see 35% more bookings.

Influence of Reputation

9 out of 10 booking decisions are driven by reviews.

Zero Effort

We handle everything — with no effort required from your team.

Our Solution

Smart, automated reputation management designed for modern hospitality.

Activation of Satisfied Guests

Encourage happy visitors to leave authentic reviews on Google and Booking.com.

GDPR
Compliance

Fully automated, multilingual, and 100% compliant with data privacy laws.

Fast, Professional Responses

Timely and human review replies that strengthen your brand image.

Reports &
Metrics

Track performance, trends, and satisfaction levels in real time.

Prevention of Negative Experiences

Address issues before they turn into poor ratings.

Why SMS Works

The most direct and effective way to reach your guests — instantly.

98% of SMS messages are opened.

90% are read within 3 minutes of being sent.

Average response rate is around 45%.

Everyone checks their phone few ignore an SMS.

SMS is direct, discreet, and personal.

Your guests are on their phones — be there too.

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See the Impact

Understand how small rating increases can drive big booking growth.

Benefits

Discover the key advantages that enhance your reputation and performance.

Revenue Growth from Improved Ratings

“Example of financial impact from higher reputation (average 4.0 → 4.3).”

Indicator

+5 to +10 (bookings/month)

Value

+60 to +120 (bookings/year)

Explanation

+60 to +120 (bookings/year)

Trusted by Leading Hotels

Real results from hospitality professionals who’ve transformed their online reputation with E-Reputation Solutions.

General Manager

Boutique Hotel Athens

“Discreet, effective, and truly transformative.”

We were struggling to encourage our satisfied guests to leave reviews, despite our efforts at check-out. Within a few weeks of implementing E-Reputation Solutions, our Google rating increased from 4.1★ to 4.5★ — completely organically.

Director of Operations

Côte d’Azur
Resort
“High-end service with measurable impact.”
Our property always aimed for a five-star experience, but our online reputation didn’t reflect that. E-Reputation Solutions helped us collect authentic feedback from real guests in their own language — effortlessly.The process was seamless, and the results exceeded expectations.

General Manager

Boutique Hotel Athens

“Discreet, effective, and truly transformative.”

We were struggling to encourage our satisfied guests to leave reviews, despite our efforts at check-out. Within a few weeks of implementing E-Reputation Solutions, our Google rating increased from 4.1★ to 4.5★ — completely organically.

General Manager

Boutique Hotel Athens

“Discreet, effective, and truly transformative.”

We were struggling to encourage our satisfied guests to leave reviews, despite our efforts at check-out. Within a few weeks of implementing E-Reputation Solutions, our Google rating increased from 4.1★ to 4.5★ — completely organically.

Minimal Investment – Maximum Return

Make the most of every euro with strategies that deliver measurable results and high ROI.

Everything You Need to Know

Clear answers to the most common questions about how E-Reputation Solutions helps your hotel grow through better guest feedback.

How long until we see results?

Most hotels start seeing a visible improvement within 2 to 4 weeks.Our clients typically gain +0.3 to +0.8★ on Google or Booking within the first season.
We track both the average rating increase and the number of new verified reviews per month. Detailed performance reports are shared with you regularly.
Our team provides professional, multilingual replies to reviews — according to your hotel’s tone, demand, and internal policy.
Almost none. We only keep brief contact with your team for coordination when needed.All reviews, comments, automations, and analytics are fully handled by us.

Request a Free Audit

Get a clear picture of your online reputation — discover where you stand and how much more potential your property can unlock.